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Greenfields Care Home Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 20 March 2020

About the service

Greenfields Care Home provides accommodation and nursing or personal care for up to 75 people. On the day of our inspection, 72 people were receiving services, some of whom were living with dementia.

People’s experience of using this service and what we found

People did not always receive care and support in a way that reflected their personal needs and preferences. People in different parts of the building received differing responses from staff.

At the time of this inspection the registered manager was not completing the duties of a registered manager at Greenfields Care Home. However, they were still employed by the provider in a different role within the organisation. Although an interim manager was in post the support provided by the management team was inconsistent.

People received safe care and support as the staff team had been trained to recognise potential signs of abuse and understood what to do to safely support people.

Staff members followed effective infection prevention and control procedures when supporting people. Staff members had access to, and used, appropriate personal protection equipment. Risks associated with people’s care and support had been assessed. Staff members understood how to safely support people.

The provider supported staff in delivering effective care for people through care planning, training and one-to-one supervision. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems at Greenfields Care Home supported this practice.

People were promptly referred to additional healthcare services to support good health. Staff members knew people’s individual health needs. People were supported to maintain a healthy diet by a staff team which knew their individual preferences. When it was needed the provider had systems in place to identify and seek additional support.

People were supported by a kind and respectful staff team who were aware of their individual protected characteristics like religion, age, gender and disability. People were provided with information in a way they could understand.

The provider had systems in place to encourage and respond to any complaints or compliments from people or those close to them. The provider, and management team, had good links with the local communities within which people lived.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was ‘Good’ (published 05 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 20 March 2020

The service was safe.

Details are in our safe findings below.



Updated 20 March 2020

The service was effective.

Details are in our effective findings below.



Updated 20 March 2020

The service was caring.

Details are in our caring findings below.


Requires improvement

Updated 20 March 2020

The service was not always responsive.

Details are in our responsive findings below.


Requires improvement

Updated 20 March 2020

The service was always well-led.

Details are in our well-Led findings below.