• Care Home
  • Care home

Frank Foster House

Overall: Outstanding read more about inspection ratings

Loughton Lane, Theydon Bois, Essex, CM16 7LD (01992) 812525

Provided and run by:
Runwood Homes Limited

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Background to this inspection

Updated 14 May 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 06 May 2021 and was unannounced.

Overall inspection


Updated 14 May 2021

The comprehensive inspection of this service took place on 08 and 09 March 2018. It was unannounced. At our last inspection of this service in 2015, we found it to be Good in all the key areas. At this inspection the service was not only meeting the standards, but regularly exceeded people's expectations. We found the management of the service was excellent.

Frank Foster house is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Frank Foster house provides care for up to 80 people including people living with dementia.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

During our inspection, we found exceptional standards of care. A committed and well-trained group of staff who demonstrated the right values and attributes provided this. We observed staff supporting people in a kind and caring manner. Independence, privacy and dignity was promoted and respected. Staff took account of people’s individual needs and preferences and people were encouraged to be involved in making decisions about their care.

People, family members, staff and visiting professionals spoke very highly about the registered manager and the leadership of the home stating they were approachable, caring and very responsive to people and staff needs. The registered manager sought feedback about the quality of the service provided to people and/or family members, staff and visiting health professionals. There was an on-going quality monitoring process in place to identify areas of improvement required within the service. Action was taken when an area for improvement had been identified.

Staff were trained to protect people from potential abuse and understood how to safeguard them. People had risks to their safety assessed and there were plans in place to reduce the risks, which staff understood and followed. People who lived at the home and staff members we spoke with said there were enough staff on duty to meet individual needs. People received their medication as prescribed and the records were of a good standard. The home was clean, well- maintained and provided a safe environment for people to live and staff to work in. There were systems in place to learn from incidents and when things went wrong to avoid this happening again.

People had their needs assessed and were supported to meet them by trained and knowledgeable staff. People’s nutritional needs were assessed and professional advice and support was obtained for people when needed. The service worked well in partnership with other health professionals to ensure that people received good healthcare. Staff understood and effectively applied in practice the principles of the Mental Capacity Act, 2005 (MCA) and the Deprivation of Liberty Safeguards. People had maximum choice and control of their lives and staff assisted them in the least restrictive way possible. We have made a recommendation that the service find out more about training for staff, based on current best practice, in relation to assessing people’s capacity in keeping with the principles of the MCA.


People had care plans that were informative and had been regularly reviewed and updated. People and their relatives had been involved in the care planning process and their reviews. There were opportunities for people to follow their interests and take part in a wide range of activities. People's communication needs were considered and they had support to follow their religious beliefs and cultural practices. People understood how to complain and complaints were responded to in line with the provider's policy.

Further information is in the detailed findings below.