Chiltern Support and Housing

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People received support that was tailored to their individual needs by staff who knew them well. Our observations identified staff treating people with kindness and respect.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care records included information regarding where people lived, their relationships and other aspects of their life and an activity planner which included a variety of activities.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to access the community. Care notes showed staff supporting and including people with their daily care and daily tasks. Staff also worked with relatives to support people.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Care notes showed staff responding to people when they were distressed. Care notes showed staff listening and respecting people’s wishes.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. We received positive feedback from staff. Comments included, “I feel valued that’s why I love my work” and “There is a great level of transparency. Right from the day the person joins us, staff are given opportunities to contribute to care plans.”