Chiltern Support and Housing

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment 16 December 2025 to 16 February 2026.

The assessment was carried out in responseto CQC receiving information of concern. The service had made improvements and is no longer in breach of regulations. There were systems in place to safeguard people from abuse.The provider assessed and managed the risk of infection. The provider assessed and reviewed people’s care needs. The provider worked with professionals and relatives. People were treated with kindness, compassion and dignity. The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

However, the provider did not always make sure there were enough qualified, skilled and experienced staff. The provider did not always make sure that medicines and treatments were safe and met people’s needs, capacities and preferences. The daily care notes did not always show staff obtained consent before carrying out personal care.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

People's experience of this service

We received mostly positive feedback from relatives. We were informed issues and concerns are generally dealt with effectively and, “Many carers are respectful, kind, and professional.” We were also told managers had been helpful, responsive, and professional when concerns have been escalated.