A single inspector carried out this inspection. The focus of the inspection was to answer the five key questions; is the service safe, effective, caring, responsive and well led?Below is a summary of what we found. The summary describes what people using the service, their relatives and the staff told us, what we observed and the records we looked at.
If you want to see the evidence that supports our summary please read the full report.
This is a summary of what we found.
Is the service safe?
People who lived in the home and their relatives told us they were pleased with the care provided. They told us their views were respected and listened to.
We saw that people's medication was managed appropriately so that they received the right medication at the right times.
We saw that there were enough staff to attend to people's needs.
CQC monitors the operation of the Deprivation of Liberty Safeguards which applies to care homes. While no applications had needed to be submitted proper policies and procedures were in place. Relevant staff had been trained to understand when an application should be made and how to submit one.
Is the service effective?
People told us that they were happy with the care they received. One person said, 'It's good' and another said, 'It's fabulous'. They told us that the provider, the registered manager and the staff had asked them what their needs were and how they would like them met. A relative said, 'They talk to me and xxx about their care'.
Care records confirmed people's needs and preferences had been recorded and care and support had been provided in accordance with their wishes.
People told us they were happy to talk about their personal problems and preferences with staff. They said that staff obtained help for them if they were unwell. This meant people were helped to keep in good health, have access to health care services and received ongoing support.
Is the service caring?
People we talked with told us staff took the time to find out about their background. Staff we talked with knew people's needs well and how they wanted to be supported. This meant that staff cared about the person as an individual and were concerned about their well-being.
People that we talked with told us that they found the provider, registered manager and the staff easy to approach about any issues they had. This meant that people were listened to and they felt that their views mattered.
Is the service responsive?
People had been assessed before they moved into the home so that arrangements could be made to meet their needs.
People and their relatives told us they talked with the provider, the registered manager and the staff about what was important to them. They talked the about activities they took part in and their meals. They told us that their support packages had been changed to include their wishes.
Is the service well led?
We found that the management and staff treated people with compassion, dignity and respect. Staff we talked with showed they understood those values as they discussed how they supported people. This meant the service promoted an open culture that was centred on the individual and helped them to take control of their life as much as they were able.
The provider had systems in place to assess and monitor the home so that potential improvements in meeting people's care needs could be identified and put into place.