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Inspection Summary


Overall summary & rating

Good

Updated 21 December 2018

Granada House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Granada House accommodates up to 13 people in one adapted building. At the time of our inspection there were 11 people living at the service.

At our last inspection in April 2018 we found the service was good. At this inspection we found the service remained good.

People told us they felt safe and well-cared for at the service. Everybody was very complimentary about the deputy manager and the staff team. There were warm and affectionate relationships between staff and people who used the service.

The service provided a homely and comfortable environment where people were encouraged to bring their own furniture and pictures to personalise their rooms. People were consulted about meals and their preferences catered for.

We found the environment was suitably maintained and measures were in place to ensure people lived in safe surroundings.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s privacy, dignity and independence were supported. Staff liaised with health professionals to help people get the care they needed and to remain healthy.

Some people had complex health needs and staff had developed clear person-centred plans which detailed the best way to provide care.

The service was well-managed by the deputy manager. Staff and people living at the service were positive about the service. Staff morale was good and there was low turnover of staff.

There was a registered manager in post, however they were based at another of the provider’s services and delegated management of Granada House to the deputy manager. The deputy manager operated an effective governance system and had a comprehensive overview of how the service was operating.

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Inspection areas

Safe

Good

Updated 21 December 2018

The service remained Good.

Effective

Good

Updated 21 December 2018

The service remained Good.

Caring

Good

Updated 21 December 2018

The service remained Good.

Responsive

Good

Updated 21 December 2018

The service remained Good.

Well-led

Good

Updated 21 December 2018

The service remained Good.