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Archived: Pennine Care Centre Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 16 November 2019

About the service

Pennine Care Centre is a residential care home providing accommodation and personal care to up to 64 people. At the time of the inspection there were 39 people living there. There are two units, Pennine and Moorland Suite. Pennine is for older people, including people living with dementia. Moorland Suite is a male only unit and supports older and some younger people with mental health conditions.

People’s experience of using this service and what we found

A wide variety of activities were provided, these were designed to be relevant to people’s interests. People told us they enjoyed the activities and did not get bored. Staff knew which relationships were important to people and supported them to maintain these. People and their representatives played an active role in planning and reviewing care.

People told us they were cared for staff who were kind, caring, patient and compassionate. Staff and people enjoyed each other’s company and many pleasant, meaningful interactions were seen. People were supported to be as independent as they could be, with some people going out daily.

The two separate units of the home were decorated and designed differently to meet the needs and preferences of the people who lived there. There was a variety of communal areas for people to enjoy spending time alone, with family or in the company of the other people who lived there. These included a pub, a dementia café, a hairdressing salon, a barbers shop, a gaming area and a secure pleasant garden.

The registered manager proactively assessed and managed risks to people’s safety. Staff understood safeguarding procedures and were confident they could recognise potential signs of abuse. There were enough staff on duty to keep people safe and provide companionship. People received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service had a positive culture that was person-centred, open, inclusive and empowering and achieved good outcomes for people. The provider had clear and effective governance arrangements. The registered manager retained oversight of all areas of the service by completing regular audits and analysis of all areas of care planning and delivery. People, relatives and staff all spoke highly of a fair, approachable and supportive management team who led by example.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Requires Improvement (published November 2018).

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 November 2019

The service was Safe.

Details are in our Safe findings below.

Effective

Good

Updated 16 November 2019

The service was Effective

Details are in our Effective findings below.

Caring

Good

Updated 16 November 2019

The service was Caring.

Details are in our Caring findings below.

Responsive

Good

Updated 16 November 2019

The service was Responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 16 November 2019

The service was well-led.

Details are in our well-Led findings below.