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Inspection Summary


Overall summary & rating

Good

Updated 31 May 2019

About the service: Rowans Care Centre is a 36 bedded care home providing nursing care. At the time of our inspection there were 25 people living in the care home, located in a residential area of Macclesfield. The premises provide purpose-built accommodation for 36 people in single bedrooms. It is a two-storey building and people live on both floors. Access between floors is via a passenger lift or the stairs.

People’s experience of using this service:

People received good standards of care. The atmosphere at Rowans Care Centre was welcoming, friendly and sociable. The registered manager and staff had developed good relationships with people. Throughout the inspection staff were seen to provide sensitive and compassionate care.

Staff worked together as an effective team because they benefited from having shared aims and objectives. The registered manager was highly visible in the home providing guidance and leadership, so staff were clear about their roles and responsibilities and knew what was required to ensure the service provided good care to people. Everyone we spoke to during our inspection had something positive to say about the home and the standard of care provided.

People felt safe living at the home and had confidence in the management and staff teams. Risks to people’s health safety and welfare were identified and plans were put in place to ensure risk of harm was minimised, so people were safe. Medicines were managed safely, and people received their medication at the right times. The environment was safe, and people had access to appropriate equipment where needed.

There was enough suitably qualified and skilled staff to meet people's individual needs. Staff told us that morale was good, they were very well supported and received a range of training opportunities appropriate to their role and people's needs. Staff appreciated the support and leadership provided by the registered manager. They had received guidance on the provision of person-centred care and equality and diversity. This produced a positive caring working environment where staff shared a clear vision and credible strategy to deliver high-quality person-centred care and support.

People were involved in every aspect of delivery of care. Their personal needs and preferences were reflected in care plans so staff knew how to meet their needs in a person-centred way. Staff had a good understanding of people’s individual needs and preferences and worked effectively to ensure people’s needs were met.

People received the right care and support to eat and drink well and their healthcare needs were understood and met. People who were able, consented to their care and support. Where people lacked the capacity to make their own decisions they were made in their best interest and in line with the Mental Capacity Act 2005.

Effective quality assurance process were in place.

Rating at last inspection: Requires improvement (report published 8 September 2018).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 31 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 31 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 31 May 2019

The service was caring.

Details are in our Effective findings below.

Responsive

Good

Updated 31 May 2019

The service was responsive.

Details are in our Effective findings below.

Well-led

Good

Updated 31 May 2019

The service was well led

Details are in our Effective findings below.