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Archived: Normanhurst Residential Home Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 20 December 2018

About the service:

• The service is in a residential area of Maidenhead and close to the town centre.

• The service provides accommodation and personal care to older adults, some of whom have early stages of dementia. The care home can accommodate 23 people in one adapted building.

• This is the only location that the provider operates.

• At the time of our inspection, 19 people used the service and there were 17 staff employed.

People’s experience of using this service:

• The service continued to provide safe, compassionate and well-led care.

• People liked living at the service.

• There was a homely atmosphere and the staff enjoyed caring for people.

• The providers were actively involved the day-to-day operation of the care home, including the provision of personal care to people.

• People were protected against abuse, neglect and discrimination. Staff ensured people’s safety and acted when necessary to prevent any harm.

• Staff knew people well. They had developed good relationships with people. People clearly enjoyed the presence and attention from the staff.

• People were assisted to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems at the service supported this practice.

• People had an active say in how the service was operated and managed.

• People’s care was personalised to their individual needs.

• Appropriate governance processes were in place to ensure high quality care.

• The service met the characteristics for a rating of “good” in all key questions.

• More information is in the full report.

Rating at last inspection:

• At our last inspection, the service was rated “good”. Our last report was published on 11 May 2016.

Why we inspected:

• This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

• We will continue to monitor the service to ensure that people received safe, high quality care. Further inspections will be planned for future dates. We made some recommendations within our report, which we will check at our next inspection.

Inspection areas

Safe

Good

Updated 20 December 2018

The service was safe.

Details are in our findings below.

Effective

Good

Updated 20 December 2018

The service was effective.

Details are in our findings below.

Caring

Good

Updated 20 December 2018

The service was caring.

Details are in our findings below.

Responsive

Good

Updated 20 December 2018

The service was responsive.

Details are in our findings below.

Well-led

Good

Updated 20 December 2018

The service was well-led.

Details are in our findings below.