Daily Comfort Healthcare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider did not always care about and promote the wellbeing of their staff. They did not always support or enable staff to deliver person-centred care.
The provider sponsored the majority of its homecare staff to work in the UK from overseas. Staff were experiencing some uncertainty at the time of inspection, and this had affected the wellbeing of a number of staff we spoke with.
Staff received supervisions from the registered manager with the opportunity to raise concerns. However, there was no evidence concerns had been considered or actioned. The registered manager held team meetings online, but we were unable to check the content and if staff had the opportunity to speak up as these were not provided.
We also requested staff rotas to ensure staff had enough breaks and days off, but the provider was unable to provide these.