The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: Optimax Laser Eye Clinics - Liverpool

3 Water Street, Liverpool, Merseyside, L2 0RD (0151) 236 9963

Provided and run by:
Optimax Clinics Limited

All Inspections

16 April 2014

During a routine inspection

We spoke with four people during our inspection who were all positive about the care and treatment they had received at Optimax. Some comments made were:

"The staff were very professional."

"They asked me did I know what I was having done."

"An excellent service."

People told us that they understood the treatment they were receiving and that they had received all the information they needed to give consent to treatment.

We found that staff were supported to develop and had the necessary skills required to carry our their job role.

We found that the provider monitored the quality of the service on a regular basis.

25 July 2013

During a routine inspection

At our last visit on we found that records were not always available for people's consultation and after care appointments. There was some confusion about the patient journey and where people should attend for their appointments. At this visit we found that improvements had been made to clarify the patient's journey and management of care records. We found that robust systems were in place to gain peoples consent prior to surgery and care records were clear and well organised.

On the day of our visit there was no clinic due to the installation of new laser equipment. We carried out telephone interviews with people chosen randomly from a recent clinic list. Overall the patients told us that they were happy with the service they had received. There comments included:

" I know what to expect."

"The staff are great they are very friendly."

"Absolutely wonderful, I was nervous and they put me at ease."

"The support was fantastic."

Medicines were managed safely and effectively. We found that relevant pre-employment checks had been carried out on staff working at Optimax and personnel files were up to date and kept securely.

28 January 2013

During a routine inspection

During our previous visit we found some areas of minor concern. At this visit we found that improvements had been made in relation to the issues we had identified.

We found that some issues had arisen in regards to the management of patient care records and clarity around the patient's journey.

We spoke privately with four patients who were attending for an aftercare appointment. Overall the patients told us that they were happy with the service they had received. There comments included:

"Fantastic, lovely went through everything"

"Care is good quality"

"Really good I have asked questions and everything has been answered."

Some patients told us that their treatment journey had been affected when they had been transferred to Optimax from a sister company. Their comments included:

"Caught in the middle, staff very helpful since."

"Only verbal information on what is happening"

We saw systems in operation to gain feedback from patients and monitor the quality of service provision.

We were told that staff did not always have the care records available for each patient consultation which meant that not all the appropriate information required to ensure their care and treatment had been available

The provider had comprehensive infection prevention and control procedures in place.

3 November 2011

During an inspection in response to concerns

On the day of our inspection visit, there was a consultation clinic operating. This meant we could only speak to one patient. They told us they had been seen on time and had received a thorough consultation. They told us their intended treatment had been explained to them and had included details about any risks or long term implications. The patient said the information had been explained in a way that was easy to understand and helped with decision making.