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Lonsdale Midlands Limited - 290 Newton Road Good

Inspection Summary


Overall summary & rating

Good

Updated 18 December 2019

About the service,

290 Newton Road had a registration to provide personal care and accommodation to a maximum of seven people. People who lived there may have a learning disability and/or autism. At the time of the inspection five people lived at the home.

The service applied the principles and values that underpin Registering the Right Support and other best practice guidance. This ensured that people who used the service can live as full a life as possible and achieve the best possible outcomes that include control, choice, and independence. People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.

People’s experience of using this service and what we found;

The provider had quality assurance systems in place and action had been taken to make some improvements to include the start of some redecoration. However, there was an on-going issue in relation to some people’s bedrooms only having intermittent hot water. This issue had been highlighted at our previous inspection and in our previous inspection report. We found the issue remained and had not been observed by the provider’s audits.

People felt safe and were supported by staff who knew how to keep them safe and protect them from harm. Staff were aware of how to recognise, report and act on any concerns relating to abuse. Staff knew about people’s individual risks and how to manage those risks. Recruitment processes were in place to ensure people’s safety. People were supported by enough staff for their needs to be safely met. Medicines were managed safely and were administered as they had been prescribed. Accidents and incidents were recorded, reported and acted upon. Accidents and incidents had been analysed and where required changes had been made to practice preventing future occurrences. The premises were warm and clean.

People and relatives were positive about the overall service provided. People’s needs were assessed regularly. Where possible people and their relatives were involved in the assessment processes. As a result, care plans reflected people’s individual needs and preferences. Staff had received training to enable them to support people effectively. Staff supported people to access a variety of healthcare services in the local community to promote their good health and well-being. People were supported to make decisions and to have choice and control in their lives. Staff supported people in the least restrictive way possible and in their best interests. The nature of the overall environment reflected people’s preferred colour schemes and facilities.

Staff were seen to be kind and caring and treated people with dignity and respect. All people had their own bedroom that gave them personal space and enabled privacy. Relatives told us staff were kind and friendly. Visiting times were open and flexible.

People were supported by staff who knew them and were aware of what was important to them. People had no complaints. Relatives were involved in reviews of their family member’s care and support. Relatives and people had been asked to give feedback on the service provided.

People were complimentary of the service and considered it to be well-led. Staff felt supported and listened to and were confident any concerns they may raise would be dealt with appropriately.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 11 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 18 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 18 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 18 December 2019

The service was caring.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 18 December 2019

The service was not always well-led.

Details are in our well-led findings below.