Background to this inspection
Updated
21 November 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 12 November 2020 and was announced.
Updated
21 November 2020
118-120 Dudley Street is registered to accommodate and deliver nursing and personal care to up to eight people who have a learning disability, physical disability and or autistic spectrum disorder. At the time of inspection six people lived there.
At the last inspection in August 2015 the service was rated Good.
At this inspection we judged the service provided remained Good.
Why the service is rated Good.
People told us they felt safe at the home and relatives confirmed they were happy with people’s safety. Staff understood their role to keep people safe from harm and knew how to escalate any concerns. There were enough staff to support people and new staff were recruited safely. People were supported with their medicines and we saw the arrangements in place for the management of medicines were safe.
Staff had been trained and had the necessary skills to support people’s complex needs effectively and felt fully supported in their role. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People told us they enjoyed the meals and the quality of the food offered. People were supported with their nutritional needs so that they could eat and drink safely. People's health needs were known and planned for so that they had the support they needed to remain healthy.
Everyone described the staff as kind and caring and we saw they had a caring approach and were attentive to people. People’s privacy and dignity was protected and their independence promoted.
People had been fully involved in planning their care and lifestyle and had been supported to participate in and pursue their interests. People had access to a complaints process and other platforms to raise any concerns they might have.
Good leadership was in place and the staff team continued to feel supported by the management team. We received consistent feedback that the home was well run, and that the registered manager was supportive and approachable. The registered manager had continued to monitor the quality and safety of the service and to seek people’s feedback with a view to making continued improvements.