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Care Services (UK) Limited - 20 Talbot Street Good

Inspection Summary

Overall summary & rating


Updated 21 March 2019

About the service: Care Services (UK) Limited - 20 Talbot Street is a residential care home providing personal and nursing care to five people with a learning disability at the time of the inspection.

Registering the Right Support has values which include choice, promotion of independence and inclusion. This is to ensure people with learning disabilities and autism using the service can live as ordinary a life as any citizen. The home was meeting the principles of this policy.

People’s experience of using this service:

People did not always have clear risk assessments and documented plans to manage the risks.

People received care from staff who were well trained and supported to meet their needs and provide safe and effective care.

People received support from staff that were kind and compassionate and understood their preferences. People could make choices and were supported with communication. People were encouraged to be independent and their privacy and dignity was respected.

People had support to do things they enjoyed and could access the community. People were involved in their care and support and their preferences were understood by staff. There was a complaints policy in place and people were listened to and responded to.

Systems to monitor the quality of care were effective and picked up on any areas for improvement with plans put in to place to ensure action was taken.

The registered manager and staff created a positive culture and there were systems in place to review and learn from incidents.

The service met the characteristics of Good in most areas;

For more details, please see the full report which is on the CQC website at

Rating at last inspection: At the last inspection the service was rated Good (report published 7 September 2016).

Why we inspected: This was a scheduled inspection based on the previous rating.

Inspection areas


Requires improvement

Updated 21 March 2019

The service was not always safe.

Details are in our Safe findings below.



Updated 21 March 2019

The service was effective.

Details are in our Effective findings below.



Updated 21 March 2019

The service was caring.

Details are in our Caring findings below.



Updated 21 March 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 21 March 2019

The service was well-led.

Details are in our Well-Led findings below.