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Inspection Summary

Overall summary & rating


Updated 23 February 2019

About the service

Sunnybank is a care home which is part of Millennium Care Services and is registered to accommodate up to eight people who are living with a learning disability. The service has a detached house which can accommodate up to six people and a bungalow which can accommodate up to two people and are situated on the same site. There were eight people using the service at the time of our inspection.

People’s experience of using this service

Staff were extremely supportive and caring and knew people very well. Staff respected people’s privacy and dignity and were passionate about including people in their support.

Care records were clearly written and were an accurate reflection of the support people required. People took part in a range of social activities of their choice. The provider had a complaints procedure in place which explained how people could raise concerns. The service had not received any concerns.

The service was managed extremely well by a leadership team who were dedicated to ensure the values of the provider were at the heart of all they achieved. Audits were in place to ensure the service was working in line with the providers policies and procedures. Any actions were addressed to ensure the service continually developed in line with people’s needs. People were offered forums to feedback about their experience of the service.

The provider was working within the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People who used the service were safeguarded from the risk of abuse. Staff had received training in this subject and told us what action they would take if abuse was suspected or witnessed. Accidents and incidents were monitored to identify trends and patterns so that future incidents could be minimised. Risks associated with people’s care and support were identified and actions were taken to minimise risks occurring. The provider ensured that people’s medicines were managed in a safe way. There were plenty of staff available to ensure people were safe and could engage in activities of their choice.

Staff received training and support to carry out their role effectively. The service was meeting the requirements of the Mental Capacity Act 2005 (MCA). People had access to healthcare professionals when required and ongoing healthcare was maintained. People received a healthy and balanced diet which incorporated their favourite foods.

Rating at last inspection

Good (Report published 23 June 2016)

Why we inspected

This was a planned comprehensive inspection based on the rating at the last inspection.

Inspection areas



Updated 23 February 2019

The service was safe

Details are in our Safe findings below.



Updated 23 February 2019

The service was effective

Details are in our Effective findings below.



Updated 23 February 2019

The service was caring

Details are in our Caring findings below.



Updated 23 February 2019

The service was extremely responsive

Details are in our Responsive findings below.



Updated 23 February 2019

The service was well-led

Details are in our Well-Led findings below.