Oakdale Care Limited

Updated 30 September 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 4 inspectors.

Service and service type

Oakdale Care Limited is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Oakdale Care Limited is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 29 August 2023 and ended on 6 September 2023. 3 inspectors visited the service on 30 August 2023 and 1 inspector made calls off-site to staff, relatives and professionals.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 2 people who used the service and 5 relatives of people who used the service about their experience of the care provided. We spoke with 16 members of staff, including the registered manager, the deputy manager, 4 directors, 1 operations manager, 2 nurses, 1 pharmacist, 1 senior carer, 3 carers and 2 chefs. We spoke with 2 professionals who visited the service regularly.

We reviewed a range of records. This included 8 people’s care records and 7 people’s medication records. We looked at 7 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service were reviewed, including policies and procedures.

Updated 30 September 2023

About the service

Oakdale Care Limited is a residential care home providing personal and nursing care to up to 63 people. At the time of our inspection there were 62 people using the service.

People’s experience of using this service and what we found

People and their relatives told us they felt people were safe and we found staff understood their responsibilities to protect people from abuse and avoidable harm. Staff were recruited in a safe way and there were enough staff to meet people’s needs. Risks were assessed and appropriately managed. People were supported to receive their medicines as prescribed in a safe way.

People and their relatives were involved in assessments of people's health and wellbeing needs prior to moving into the home. People and their relatives were able to meet with the registered manager as and when required and were regularly involved in decisions around the care provided. Referrals to specialist professionals for advice and support were made in response to people's needs.

Staff had the training and support they required to meet people’s need. Staff knew people well, communicated with people effectively and provided person centred care and support. People and their relatives told us staff were kind and caring and involved them in making decisions about their care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, staff and relatives said the registered manager was supportive, accessible and approachable. Quality monitoring was effective, people and their relatives were asked to provide feedback and this was used to drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 1 July 2022 and this is the first inspection. The last rating for the service under the previous provider was requires improvement (published 10 February 2021).

Why we inspected

The inspection was prompted in part due to concerns received about staffing levels and staff training. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe, effective, caring, responsive and well-led sections of this full report.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.