7 February 2012
During a routine inspection
People thought the care workers were well qualified and friendly. They also spoke highly of the office staff and the registered manager.
People told us they had been involved in making decisions about their care. One relative told us, 'It's a shared decision.' Another person told us how they had come to an agreement with the agency that they would inform them in advance if they needed to change the length of time they required their care worker.