"That radiator is nice and warm.'
'Those men have been working here all day'
'I'd like to tell you how brilliant the staff are, they can't do enough for you'
'It's absolutely fantastic ' it's the little touches'
'the staff are really lovely, they do that bit extra'
One relative told us "This is the best and most homely home." and "Staff ring and tell me if they have any problems and they are always there for me as well as my dad." And "It is the best home in Peterlee."
During the visit, we spoke to service users and two relatives. Service users said they 'liked living here', 'the staff are nice' and 'I get all the help I need'. Two relatives said 'they came regularly and were happy with the care their relative received'.
One service user had just finished breakfast and said;' I always have a good breakfast, toast, eggs and tea, if I want anything else, I ask and I get it.'
Other service users said the food was always nice, they could ask for what they want and none offered any complaints about the food. Two relatives said 'there is always enough food and one said they came every day and never saw a 'bad meal'.
We asked one person who used the service and looked after their own medicines about the support that they got from staff. They confirmed that staff gave them the support and help with their medicines that they needed. When staff order their medicines for them they get them in time.