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The Field Lane Domiciliary Agency Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 22 October 2019

About the service

The Field Lane Foundation is an organisation that provides supported living services and a domiciliary care service for people in their own homes or in support living schemes. People who used the service were adults living with a learning disability and/or autism, some of whom also had needs with their mobility such as a physical disability or a condition such as epilepsy. On the day of our visit, the service was providing support and personal care for 63 people with varied care packages in a variety of settings. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating.

People received care in their own homes, in their own self-contained flats and people received care who were living in supported living houses where six people or less lived.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

We observed positive, friendly interactions between people and staff. Staff spent time with people as and when they wanted. Staff respected people and focussed on increasing their independence and achieving good outcomes. People were treated with dignity and kindness. People were supported to learn new skills and succeed in their goals.

People received personalised care that was tailored to meet their individual needs, preferences and choices. Person centered care plans were detailed and guided staff about people's needs and how to meet them. Staff supported people to make choices and decisions relating to their care and to live their lives as they wished.

Relatives we spoke to were satisfied with the quality of care. A relative told us, “Overall my relative has expressed he’s happy, {the support given] has been instrumental in building my relatives confidence. Another relative said, “I’m satisfied it’s a high level of care that my relative receives, my relative seems happy and “I’m confident.”

People were safe and were supported by staff who were trained to recognise the signs of any potential abuse. Staff had been trained in safeguarding and knew what action to take if they had any concerns about people's safety or welfare.

People's risks were identified and assessed appropriately such as accessing the community, mobility, travelling in the car and road safety.

There were sufficient staff to meet people's needs and to enable them to engage with activities, access the community and to live their lives independently. People were supported by staff whose suitability was checked at recruitment. Staff completed training and were experienced in their roles to provide effective care to peop

Inspection areas

Safe

Good

Updated 22 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 22 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 22 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 22 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 22 October 2019

The service was well-led.

Details are in our well-Led findings below.