People said they had been involved in making decisions about their care needs. One person said, "I have been involved in my assessment, this was carried out by one of the carers, who went through it and made sure I was happy with the content, which I definitely was and I signed it".People said they were treated with dignity and respect and gave example of staff always knocking on their bedroom doors prior to entering. One person said, 'Staff always knock, when assisting with personal care, this is absolutely carried out with privacy and dignity'.
People spoken to believe their care needs were well met by a staff team who had the knowledge and experience needed. One person said, 'My understanding is that most staff are doing a National Vocation Qualification. From my experience here I would say most of the staff have an innate ability to care for people'. 'Your needs are well taken care of'.
Another person said, 'They are very good, if you need them you use your buzzer, you don't have to wait, they come almost straight away, they always make sure I have my call bell next to me'.
People spoke positively about the staff and the care and support provided. One person said, 'The staff are very good, they are respectful and courteous and not too formal'.