- Community substance misuse service
STARS (Southend Treatment and Recovery Service)
Assessment report published 21 May 2026
Contents
Ratings
Our view of the service
This means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained as good.
The service was safe and clean although some areas of the service were disorganised with items not stored appropriately. Staff assessed and managed risks to people and themselves well and protected people from abuse. The service safely managed medicines and managed safety incidents well. Physical health was managed well, there was access to a range of specialists and staff worked well together. Staff treated people with compassion and kindness, they understood the individual needs of people and involved people in care planning and risk assessment. People could access the service immediately and people at increased risks were prioritised. Staff supported people to engage with activities, and supported people with communication, cultural and advocacy needs. The service responded to and investigated complaints and learned lessons. Leaders had the skills, knowledge and experience to perform their roles, governance processes operated effectively and performance and risk were managed well.