We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
About the service
Prudent Supported Living Limited is a supported living service providing personal care to people as part of the support they need to live in their own homes. The service supports children aged 13-18, younger adults, older people, people with a mental health diagnosis, people with a learning disability and autistic people.
Not everyone who uses the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided. At this inspection there were 2 people who received personal care.
People’s experience of using this service and what we found
Staff knew people well and focused on people’s strengths and promoted what they could do. People had a fulfilling and meaningful everyday life because staff promoted independence wherever possible.
The service worked with people to plan for when they experienced periods of distress so that their freedoms were restricted only if there was no alternative.
Staff supported people to make decisions following best practice in decision-making. People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received exceptionally kind and compassionate care. Staff promoted equality and diversity in their support for people. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.
People’s care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.
Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.
Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.
People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. Staff ensured risks of a closed culture were minimised. People’s quality of life was enhanced by the service’s culture of transparency, respect, improvement and inclusivity.
Staff placed people’s wishes, needs and rights at the heart of everything they did.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 18 May 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.