Updated 14 August 2026
Date of assessment: 25 June 2026. InHealth Community Diagnostic Centre – Hornchurch provides diagnostic imaging services. This assessment looked at diagnostic imaging services due to the age of the previous rating, which we rated as good.
Updated 23 March 2026
We carried out an assessment of this service on 25 June 2026.
InHealth CDC Hornchurch is a community diagnostic centre providing magnetic resonance imaging (MRI) services. The service has 1 MRI scanner and 5 consulting rooms used by visiting InHealth healthcare professionals such as screening sonographers, cardiac physiologists, and audiologists. Most patients were privately funded, although the service also accepted referrals from National Health Service (NHS) providers and other independent healthcare services.
We rated the service as good.
During the assessment, we spoke with 11 patients and relatives or carers who used the service, 8 staff members and leaders. We also reviewed incident data, complaints, patient feedback, policies, audits and governance information.
Staff treated people with kindness, respect and compassion, and people consistently reported a positive experience. Staff communicated clearly, supported people to understand their care and responded to their needs. People were able to access services in a timely way. Leaders had established governance systems to monitor quality and safety, and there was a positive team culture where staff felt supported and able to raise concerns.
Staff delivered care in line with national guidance and best practice. There were effective systems for safeguarding, infection prevention and staff training, and there were enough trained staff to meet people’s needs. There was a positive learning culture. Learning from incidents and feedback was shared across the organisation, which supported improvement.
However, staff did not always manage risks related to the environment and equipment effectively, as access to the magnetic resonance imaging (MRI) area was not consistently secure, and equipment containing patient data was not always managed safely. Staff did not always work effectively with people to manage risk, and there were gaps in safety-netting, including missed or delayed escalation of findings and unclear advice to patients about when to seek urgent care.