30, 31 January 2013
During an inspection looking at part of the service
We spoke with one visitor who told us the staff at the home were very good, very kind and very dedicated.
Care plans did not always provide sufficient guidance for staff on how to manage people's health conditions. This meant that people were at risk of receiving inappropriate care.
We reviewed the medication systems in the home and found that the systems for obtaining medication were not always working. This led to some people not receiving medication that had been prescribed for them.
Staff told us that the staffing ratios for the upstairs unit were not enough and they were only able to meet people's basic care needs.
We were told by the manager that the staffing was worked out on the dependency levels of the people living at the home. We saw from records that dependency levels were not always completed. This meant there was a risk of not maintaining the appropriate staffing levels to ensure that people's needs were met.
Staff we spoke with told us they were well supported in their roles. This was confirmed by records viewed at the home.
Staff training was up to date and staff were given the opportunity to complete further qualifications to develop their skills.
You can see our judgements on the front page of this report.