The Care Quality Commission

Archived: Southdown Nursing & Residential Home

17 Church Road, Wanborough, Swindon, Wiltshire, SN4 0BZ (01793) 790727

Provided and run by:
Southdown Care Limited

All Inspections

30 May 2013

During a routine inspection

People who lived in the home we spoke with told us they were well treated by staff and had their privacy and dignity respected. People told us the 'the staff are excellent, I have no complaints' and 'the nurses are really friendly'.

We found that the home had up to date care plans in place and were monitoring peoples changing needs. There were up to date records for the management of pressure care which were being regularly audited.

We found that whilst people were provided with sufficient choice over their meals improvements were required to the support people received at mealtimes.

The home provided a safe environment by ensuring that all the equipment in use was being correctly serviced and tested.

The home was fully staffed but was recruiting additional nurses to cover sickness and annual leave.

15 January 2013

During a routine inspection

People who lived in the home told us they were treated well by the staff and had their privacy and dignity respected. People we spoke with said they were happy with the personal care and support they received and enjoyed the activities that were organised.

We found that the home was clean, hygienic and well maintained.

The home had effective recruitment procedures in place that ensured the required checks on new employees were completed before they commenced their employment.

The home had effective systems in place to monitor and audit the quality of care and support that was provided.

22 February 2012

During an inspection looking at part of the service

People who lived in the home were positive about the care and support they received. We were told that staff were friendly and polite and treated them with respect.

People said they felt involved in their care and were given the correct information about the services that were offered.

People said they enjoyed the food and that sufficient quantities were always provided. Some people said they enjoyed the activities that were organised but others commented there was not enough to do and that the televisions were left on all day.

Staff told us they thought the management had improved the way the rotas were organised and that they worked well as a team.

We were told that improvements had been made to the management and monitoring of infection control procedures.

30 September 2011

During a routine inspection

People who live in the home told us the staff were caring and professional and that personal care was completed to a good standard. We were told that people felt safe and that their concerns were listened to. People told us the staff were often busy and sometimes they had to wait for their personal care needs to be attended to.

Professionals involved with the home said the staff communicated well and were enthusiastic about advice and guidance that was provided.

A good variety of activities were organised as well as occasional trips out. People could go out in small or large groups depending on their preference.

Staff told us that at times it was difficult to fully meet the needs of people in a timely fashion and the home was often very busy. Some people said it was difficult to get paperwork completed and that the senior staff or nurse on duty had too many roles to fulfil whilst running a shift.