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Archived: Woodland Grove Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 9 May 2017

Woodland Grove provides nursing care and accommodation for up to 72 older people. On the day of our inspection there were 65 people using the service.

The registered manager was present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

On the day of our inspection people told us, and we found, that there were enough staff on shift to meet the needs of people who used the service.

The registered manager and staff involved people to make decisions about the service they received and obtained people’s feedback on how the service should be run. People told us that staff understood their needs and preferences well, and they received effective care and support from well-trained staff.

Staff understood how to keep people safe and could describe the correct steps they would take if they were concerned that abuse had taken place.

Accidents and incidents were appropriately recorded and investigated. Risk assessments were in place for people who used the service.

Call bells were not always responded to in the most responsive and timely way. Staff took an active part in meeting people's social wellbeing and this was viewed by the staff and registered manager as being just as important as meeting someone’s physical and personal care needs.

People had developed caring relationships with the staff that supported them. Relatives told us that there was a positive atmosphere and people were encouraged to take part in the activities they wanted to pursue. A wide range of activities were on offer to people.

The registered provider worked within the principles of the Mental Capacity Act and followed the requirements of the Deprivation of Liberty Safeguards.

People lived in an environment that met their needs and enjoyed the food on offer. Living areas and equipment were clean and well maintained.

Medicines were managed safely and staff members understood their responsibilities. The registered manager undertook regular audits and improvements were carried out when these were needed. The quality of the service was monitored and assessed consistently.

People who used the service, family members, and visitors were encouraged to make comments, complaints, or compliments about the service.

The service had good links with the local community, including local schools and colleges. People who used the service, their family members, and staff were regularly consulted about the quality of the service they received.

Inspection areas

Safe

Good

Updated 9 May 2017

The service was safe.

Staffing levels were appropriate to meet the needs of people who used the service.

The registered manager knew how to keep people safe and staff had been trained in how to recognise signs of abuse.

People were protected against the risks associated with the unsafe use and management of medicines.

Effective

Good

Updated 9 May 2017

The service was effective.

Staff were suitably trained and received regular supervision and appraisals.

People's dietary needs were met and people had access to health care if they required it.

The registered manager and staff understood the legal requirements of the Mental Capacity Act 2005 and the associated Deprivation of Liberty Safeguards.

Caring

Good

Updated 9 May 2017

The service was caring.

Peoples� right to privacy and dignity was considered.

Staff communicated with relatives to keep them involved.

Responsive

Good

Updated 9 May 2017

The service was responsive.

People's needs were assessed before they moved in and care plans reflected people�s needs.

People�s needs for social interaction were met and there was a wide variety of activities for people to participate in.

The registered provider had a complaints policy and procedure in place and people knew how to make a complaint.

Well-led

Good

Updated 9 May 2017

The service was well led.

The registered manager supported staff to carry out their role to the best of their ability.

A quality assurance system was in place and feedback about the quality of the service people received on a regular basis.

People and their families told us the manager was approachable and managed the service well.