The Care Quality Commission

Archived: Marie Stopes International Preston Centre

Avenham Health Centre, Avenham Lane, Avenham, Preston, Lancashire, PR1 3RG 0845 300 8090

Provided and run by:
MSI Reproductive Choices

All Inspections

21 March 2012

During a themed inspection looking at Termination of Pregnancy Services

We did not speak to people who used this service as part of this review. We looked at a random sample of medical records. This was to check that current practice ensured that no treatment for the termination of pregnancy was commenced unless two certificated opinions from doctors had been obtained.

31 January 2012

During a routine inspection

We were unable to speak to people during our inspection visit however; we have included a summary of client satisfaction result questionnaires from November 2011. The questionnaires were completed by clients that attend the clinic for consultation and treatment and these were mostly positive.

The results indicated that of the 49 people that responded to the questionnaire;

100% of people who attended the clinic felt they were treated with dignity and respect and people were given information that they could understand and the options for treatment were explained. The report also indicated that 100% all of the questions people had about their treatment were answered.

The results indicate that potential risks of treatment were explained to 85.7% of people who attended; 93.3% of people reported that they were mostly informed of any treatment delays during their visit to the clinic. It also told us that 87.8% of people felt that and that their partners', friends and or relatives that accompanied them to the clinic were well looked after.