16 January 2014
During a routine inspection
Care records contained information to show people's individual needs, likes and dislikes were taken into consideration when care was delivered. However, some care documentation was incomplete and provided conflicting information. The management auditing process had identified that the care planning process could improve.
There was enough equipment to promote the independence and comfort of people who used the service. Staff were confident using the equipment in the home and had been trained to use it properly.
We spoke with four members of staff and three members of the management team. They said people received good care and were supported by suitably skilled and experienced staff.
The provider had an effective system to regularly assess and monitor the quality of the service that people received. We looked at a number of records which showed regular checks were carried out to help make sure people who used the service benefitted from safe quality care.