• Care Home
  • Care home

Archived: The Lodge

The Lodge, Farnham, Surrey, GU9 9RE (01252) 717021

Provided and run by:
Ability Housing Association

All Inspections

22 July 2013

During a routine inspection

The registered manager was not available on the day of the inspection; therefore staff assisted us.

On the day of the inspection there were four people accommodated at The Lodge, we spoke with three people. They were happy with the service they received and told us 'It's alright living here' and 'I like it here.'

We found that staff had received training in the Mental Capacity Act 2005 and that they had applied the principles of the act and the provider's guidance in their work with people.

People had written care plans that provided staff with guidance to enable them to provide people's care effectively and safely. We found that people had been supported to be independent. We saw that people were able to access their community regularly.

We found that the home was clean and that there were adequate infection control processes in place.

Staff had received appropriate support, supervision and training to enable them to be effective in their role.

The views of people who used the service and staff had been regularly sought and people felt able to express their views about the service. Audits of the service had been completed.

12 March 2013

During a routine inspection

We spoke with the four people who lived at the service. They told us 'I'm happy here, we have a laugh and a joke' and 'I feel listened to'.

People told us they felt involved in decisions about their care and that staff asked their permission to provide their care. We found however the provider did not have a policy to support staff when they had to assess people's capacity to make decisions under the Mental Capacity Act (MCA) 2005 and they had provided only two of the 11 staff with training on the MCA 2005.

We found people had comprehensive care plans that provided staff with clear guidance with regard to people's care needs. There were also risk assessments in place to manage individual risks to people.

Staff demonstrated they were knowledgeable in relation to safeguarding and information and guidance was available to staff and people who used the service.

We found there had been issues with staff implementing the provider's policy in relation to the recording of medicines. When medicines were administered however, this had been documented correctly and records had been signed by a minimum of one person as required.

The provider had recruitment processes in place and appropriate checks had been undertaken.

There was a complaints policy and people had been supported to make use of this if they wanted to.

13 December 2011

During a routine inspection

Due to some people's special communication needs it was difficult to ask all of the people directly about their views of The Lodge.

However we saw that people appeared calm and relaxed and those we spoke to said that they felt that The Lodge was their home. We were told that the service was supporting four people as one person was in hospital.

The interactions between people using the service and staff were relaxed and engaging.

The registered manager was not present during our inspection visit and the visit was conducted with care staff.