Archived: Oaklands (Nottingham)

20, 21 July 2011

During a routine inspection

We spoke with three people who live at Oaklands North; they all said they were very happy with the care that they were receiving. Among the comments received were: 'Things have really improved here.' 'It's alright.' 'I'm very happy with everything, the staff are marvellous.' We asked each person if they felt safe, or had any concerns about the care they were receiving. All three people said that they did feel safe, and they said that had no concerns. Further discussions showed that people were unaware of staff training or if the home had any policies about keeping people safe. Discussions also showed that the manager has daily contact, and that people are able to talk about any issues that they have. Observations as we went around the building showed that people knew the manager, and she knew them, and they were comfortable talking to each other. When asked about the provider none of the people living at the home who we spoke with were certain that they knew who this was, although one person said: 'I think someone comes in to see the manager sometimes, but I'm not sure.'

See full summary of 20, 21 July 2011 report See shortened summary of 20, 21 July 2011 report

Reports under our old system of regulation

These older reports are from our old approaches to inspection, including those from before CQC was created.