Archived: Avalon Care Home

116 Clipstone Road West, Forest Town, Mansfield, Nottinghamshire, NG19 0HL (01623) 644195

Provided and run by:
Southern Cross Care Homes No.2 Limited

Important: The provider of this service changed. See new profile

All Inspections

29 June 2011

During a routine inspection

We spoke with four of the 18 people living at the service when we visited on 29 June 2011. We also spoke with four visitors asking for their comments and observations about the home. We spent time observing people's experience of care and assessing the quality of support they received. We also spoke with the manager, who is not yet registered with the Care Quality Commission, and four staff, including the nurse in charge of the shift.

We were told "the care is excellent" and "they [the staff] always respond quickly to health problems". People also told us they were consulted and involved in making decisions about their lives and about their care and support but that sometimes staff were rushed because there were not always enough of them to do what they need to do.