Background to this inspection
Updated
8 June 2014
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process under Wave 1.
We visited Rosedale Manor on 7 May 2014. We spent time observing care in the dining rooms and used the short observational framework (SOFI), which is a way of observing care and support to help us understand the experience of people who could not talk with us. We looked at all areas of the building, including people’s bedrooms and the communal areas. We also spent time looking at records which included people’s care records, and records relating to the management of the home.
The inspection team consisted of a Lead Inspector, Second Inspector and Expert by Experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before our inspection we reviewed all the information we hold about the home. This included if any notifications had been received from the manager and if we had been notified in a timely manner; safeguarding referrals, complaints and any other information from members of the public.
On the day of the inspection we spoke with 14 people who lived at Rosedale Manor, four relatives visiting the home and 10 staff. We also spoke with the manager of the home and the dementia care manager who was employed by the provider to visit all the homes they own.
After the inspection we spoke to a range of professionals who visit the home. Comments suggested that staff referred people to other professionals when it was needed and that interaction between staff and other professionals was satisfactory. One comment made was “The home décor is tired and dated in places.”
The last inspection was carried out in March 2014. At that time we found that all the areas we reviewed were met.
Updated
8 June 2014
Rosedale Manor is a care home for up to 80 people. At the time of the inspection 55 people lived in the home. It provides care and support for people with severe and enduring mental health needs; older people who have dementia and people who require nursing care. Rosedale Manor is a two storey purpose built home which is divided into three units.
A new manager had been in post two weeks at the time of this inspection and therefore they were not currently registered with the Commission.
People told us they were happy living at the home and they felt that the staff understood their needs.
We found that people where possible were involved in most decisions about their care and support. Staff made appropriate referrals to other professionals and community services. We saw that the care staff team understood people’s care and support needs, and the staff we observed were kind and treated people with respect.
We found the home was clean and hygienic.
Records showed that CQC had been notified, as required, of all the incidents in the home that could affect the health, safety and welfare of people.
We looked at the care records of six people who lived at Rosedale Manor. We found there was detailed information about the care and support people required and that it was written in a way that recognised people’s needs. This meant that the person was put at the centre of what was being described. We saw that records had been reviewed over the last month, which meant that staff had up to date information about the people they supported.
We found that good recruitment practices were in place and that pre-employment checks were completed prior to a new member of staff working at the home.
We saw that Rosedale Manor had systems in place to ensure that people were protected from the risk of potential harm or abuse. We saw the home had polices and procedure in place to guide staff in relation to the Mental Capacity Act 2005 and deprivations of liberty safeguards, safeguarding and staff recruitment.