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Archived: Rosedale Manor Care Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 23 May 2012
Date of Publication: 2 July 2012
Inspection Report published 2 July 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

User experience

We did not speak to people about this outcome area.

Other evidence

The home manager told us about the processes in place to assess and monitor the quality of service provided. The provider had a number of audit processes including a full quality audit every six months and monthly audits covering areas such as care plans and medication. We saw evidence these had taken place as required.

In the three months prior to our visit there had been a focus on ensuring care plans were appropriately completed at the home. At the time of our visit a manager from another home was undertaking full audits of all care plans. We saw evidence that these had been undertaken in two of the four care plans we looked at. We were told all audits would be completed within two weeks of our visit. We were told as part of this process learning had been shared with staff and they had been provided with refresher training so they could undertake future audits themselves. To assist the process an audit memoir and record tool had been put in place. We also saw documentation completed by the regional manager showing that a full audit of the management of a person with a pressure sore had recently been completed.