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Archived: Rosedale Manor Care Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 17 October 2013
Date of Publication: 27 November 2013
Inspection Report published 27 November 2013 PDF

Overview

Inspection carried out on 17 October 2013

During an inspection looking at part of the service

We carried out this inspection to follow up concerns from our inspection in June 2013. The provider had given us an action plan of how they were planning to address these concerns. We are not satisfied that any of these issues have been dealt with or resolved.

We spoke to eight people who lived in the home and most of them told us that they were not happy with the standard of care being provided. One person said; �I don�t really know how long I have been here now I have lost track of it, every day is the same so it�s hard to remember...I don�t like TV much and that�s all there is really�I have asked but there�s no point as no one is interested so I don�t bother anymore I just get on with it."

We looked at the procedures in place to safeguard people from harm and abuse and found that they were not always followed and risks were not always identified and managed properly. We looked at the medication administration procedures and found that they were not always safely administered and not at the correct times.

We looked at the quality assurance procedures in the home and found that the audits were not being completed properly and that issues were not being identified or followed through.

We looked at the records in the home and found that they were not to an acceptable standard. They were inconsistent, lacking in the detail recorded and on some occasions illegible.