Updated 2 March 2026
Date of Assessment: 24th March 2026 to 8th April 2026 to follow up on areas of concern identified at our last inspection in 2023.
City Square Medical Group is a GP practice and delivers service to approximately 11,300 patients under a contract held with NHS England. The practice operates from two sites within the London Borough of Tower Hamlets, comprising a main surgery and branch site, with registered patients able to attend appointments at either location. The National General Practice Profiles states that the practice serves a patient population with a diverse ethnic background, with approximately 52% of the registered list identifying as Asian. The age profile of the registered population shows a relatively even spread across most age groups, with higher proportions of patients within the working-age and younger age groups.
Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 2 decile (2 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
CARING: People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
RESPONSIVE: People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.