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Inspection Summary


Overall summary & rating

Good

Updated 19 December 2018

St Clare House is situated in the centre of Hull and is within walking distance of the shops and amenities. The home is registered to provide personal care and accommodation for up to 29 older people, including those living with dementia. Each room is for single occupancy. There are sufficient communal areas, a garden and a car park.

St Clair House is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were safeguarded from harm and abuse; any issues were reported to the relevant authorities to make sure people’s rights were protected. Care and treatment was planned and delivered to maintain people’s health and safety. Staffing levels and people’s dependency were monitored to ensure there were enough staff provided to meet people’s needs, in a timely way. Recruitment, medicine management and infection control were robust.

Staff undertook training in a variety of subjects and were provided with supervision and an annual appraisal. This helped to maintain and develop the staff’s skills. People’s dietary needs were monitored and reviewed, if staff were concerned advice and guidance was sought from health care professionals to maintain people’s dietary needs. The service was well-presented, homely and maintained.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were cared for by kind, attentive staff and their privacy and dignity was maintained. Information was provided to people in a format that met their needs. People’s diversity was respected and promoted at the service. Confidential information was stored in line with data protection legislation.

People’s care and support was monitored and reviewed. Health care professionals were contacted for help and advice and staff acted upon what they said to maintain people’s wellbeing. End of life care was provided at the service.

Quality monitoring checks and audits were undertaken, any issues found were acted upon to make sure the service remained a pleasant place for people to live. People, staff and visitors were asked for their views and there was a complaints procedure if required. The management team implemented improvements to benefit all parties.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 19 December 2018

The service remains good.

Effective

Good

Updated 19 December 2018

The service remains good.

Caring

Good

Updated 19 December 2018

The service remains good.

Responsive

Good

Updated 19 December 2018

The service remains good.

Well-led

Good

Updated 19 December 2018

The service remains good.