Updated 29 June 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
One inspector carried out this inspection.
Service and service type:
Team Medical Support Limited is a domiciliary care agency. It provides personal care to people who are living with complex medical needs, including brain injuries, in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We did not give the service any notice of the inspection as we knew there would be staff at the office.
We visited the office location on 23 and 28 May 2019 to see the registered manager and office staff; and to review care records and other paperwork.
What we did:
Before the inspection we looked at information we held about the service:
We reviewed our last inspection report for the service.
We require providers to send us key information about their service, what they do well, and improvements they plan to make. We call this the Provider Information Return (PIR). This information helps support our inspections. The registered manager completed the PIR which we reviewed before we visited the service.
The law requires providers to notify us of certain events that happen during the running of a service. We reviewed notifications received since the last inspection.
During the inspection:
We spoke with one person using the service who visited the office.
We spoke with four members of staff and the registered manager.
We looked at the care records for four people.
We looked at other records to do with the running of the service, such as audits and recruitment records.
After the inspection:
We spoke with one person using the service and another person’s relative, over the telephone.
We received written feedback from two external professionals who support people using the service.