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Inspection Summary

Overall summary & rating


Updated 24 April 2019

About the service:

Brendon Lodge is a nine-bedded residential care home that was providing personal care to nine people who have a learning disability and or a physical disability or autism at the time of the inspection.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People’s experience of using this service:

The outcomes for people using the service reflected the principles and values of Registering the Right Support. People were encouraged to be independent within their home. Staff understood people’s individual communication needs and worked in proactive ways to provide person-centred support.

The provider supported staff in providing effective care for people through person-centred care planning, training and supervision. This ensured the provision of best practice guidance and that supported staff to meet people’s individual needs.

Accidents and incidents were not always analysed and shared. We have made the recommendation that the provider improve the recording of analysis and shared learning of accidents and incidents.

People participated in a range of activities that met their individual choices and preferences. Staff understood the importance of this for people and provided the support required. This enabled people to achieve positive outcomes and promoted a good quality of life.

The provider had a consistent staff team who understood the needs of people well. We saw staff upheld and promoted people's rights relating to equality and diversity.

Relatives and staff told us they thought the home was well led and spoke positively about the registered manager. The provider and registered manager carried out numerous audits to ensure the service was effective. Staff supported people to integrate into their local community and the culture of the service promoted the values of supporting people to be as independent as possible.

Rating at last inspection: Good (report published 11 January 2017).

Why we inspected: This was a scheduled inspection and was planned based on the previous rating.

Follow up: We will continue to monitor the service and plan to inspect it in line with our re-inspection schedule. If we receive any information of concern we may bring out inspection forward.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 24 April 2019

The service was safe

Details are in our Safe findings below.



Updated 24 April 2019

The service was effective

Details are in our Effective findings below.



Updated 24 April 2019

The service was caring

Details are in our Caring findings below.



Updated 24 April 2019

The service was responsive

Details are in our Responsive findings below.



Updated 24 April 2019

The service was well-led

Details are in our Well-Led findings below.