All inspections: Brook - Milton Keynes - Care Quality Commission

All Inspections

We reviewed the improvements Brook-Milton Keynes had made to the arrangements for staff training. We found that the staff had completed mandatory training updates to help them care for people using the service.

We spoke with two people who used the service. They both told us that they found the service easy to use because there was a 'drop in' facility for making appointments and they could use this as and when they needed to. They told us that the staff were friendly and helpful and that they had been given lots of information about the service and any treatments or tests they needed.

One person told us that the systems for maintaining privacy at the clinic were good. This was because they were able to give the receptionist an appointment form and did not have to discuss any personal information. They also told us that they liked being called by a 'client number' and not by their full name as this respected their confidentiality.

The people also told us that they were able to raise any concerns or complaints about the practice with staff at the clinic.

One person told us that they had used the comments box, which was available at the reception. This was to tell the staff at the clinic that they thought the service was good and they were happy with the treatment they had received from them.

Archived: Brook - Milton Keynes

All Inspections

During a check to make sure that the improvements required had been made

3 July 2012

During a routine inspection