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One 2 One Private Care Services Good

All reports

Inspection report

Date of Inspection: 28 June 2013
Date of Publication: 30 July 2013
Inspection Report published 30 July 2013 PDF


Inspection carried out on 28 June 2013

During a routine inspection

We visited the office and spoke with the registered manager and two members of staff. We later spoke to four people who used the service, three relatives and four staff by telephone.

People spoken with told us they were satisfied with the service received and that their care was personalised to their needs. Care was delivered by a small team of care workers to ensure people had continuity. One person said, �They are very friendly, reliable and I have no problems�. Another person said, �I really like the way they do my care, they are friendly�. Most people were aware of their care plan folder, although not their care plan. We found that care plans lacked detail about people�s needs, wishes and preferences. People confirmed that they had given their consent and been involved in discussions about their care, sometimes with a family member, when the service had first started. People said they got their medication when they should, although we found shortfalls in the systems to manage people�s medication safely.

People felt that the service recruited the right calibre of staff. However we found shortfalls in recruitment procedures. One person said, �When one (staff) leaves, the new one shadows one of the other experienced ones before they take over�. People spoken with told us they had been asked for their feedback on the service they received.