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One 2 One Private Care Services Good

Inspection Summary


Overall summary & rating

Good

Updated 23 January 2019

This comprehensive inspection took place on 9 and 10 January 2019 and was announced.

One 2 One Private Care Services provides personal care for 8 people. The service provides personal care to adults who want to remain independent in their own home in the community.

At our last inspection in June 2016 we rated the service Good. At this inspection we found the evidence continued to support the rating of Good. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

The service was not required to have a registered manager and was managed on a day to day basis by the provider. People continued to be protected from abuse. Staff understood how to identify and report concerns. Medicines were managed safely, and people received their medicines when they needed them.

Peoples’ care met their needs. Care plans continued to accurately reflect people’s needs. Risks were assessed and there were mitigations in place to minimise risk and keep people safe. Where people needed support to eat and drink or access healthcare this was provided, and staff knew how to keep people safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff were aware of people’s decisions and respected their choices.

There continued to be sufficient numbers of staff who had the skills and knowledge they needed to support people. Staff were appropriately supervised and supported. New staff had been recruited safely and pre-employment checks had been carried out.

People were treated with kindness and compassion. People’s privacy was respected, and they were supported to maintain their independence. People were encouraged to be involved in their own care and were involved in developing their own care plans. There were systems in place to seek feedback from people and their relatives to improve the service. People and their relatives told us that they were listened too.

Staff and relatives told us the service was well-led and that they had a positive relationship with the provider. The service was regularly audited to identify where improvements were needed, and actions were taken.

Where things had gone wrong incidents were recorded, investigated and acted upon. Lessons learnt were shared and trends were analysed. The service worked in partnership with other agencies to develop and share best practice.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 23 January 2019

The service remains Good.

Effective

Good

Updated 23 January 2019

The service remains Good.

Caring

Good

Updated 23 January 2019

The service remains Good.

Responsive

Good

Updated 23 January 2019

The service remains Good.

Well-led

Good

Updated 23 January 2019

The service remains Good.