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Nobilis Care Southampton

Overall: Good read more about inspection ratings

Arena Business Centre, Threefield Lane, Southampton, SO14 3LP 0845 680 0225

Provided and run by:
Nobilis Care North Limited

Latest inspection summary

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Background to this inspection

Updated 11 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

This inspection was carried out by one inspector and one Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

Nobilis West is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults and younger disabled adults.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 24 hours notice of the inspection to ensure staff and managers were available in the office during the inspection.

Inspection site visit activity started on 29 January 2019 and ended on 31 January 2019. We visited the office location to see the manager and office staff; and to review care records and policies and procedures.

We contacted people and people’s families by telephone on 29 and 30 January 2019 and visited people in their homes with staff on 31 January 2019.

What we did:

Before the inspection we looked at information we had about the service, including;

• Provider information return – key information about their service, what they do well, and improvements they plan to make.

• Notifications we received from the service – the law requires providers to notify us of certain events that happen during the running of a service.

• The provider’s website.

During the inspection:

• We spoke with nine people who used the service and two people’s relatives over the phone. We spoke with four people and three people’s relatives while visiting people in their own homes.

• We spoke with the registered manager, the branch manager and six members of staff.

• We looked at six people’s care records including risk assessments and support plans.

• We looked at staff recruitment records, and personnel files including training records.

• We looked at records of accidents, incidents and complaints.

• We looked at audits, quality assurance reports and other records, including policies and procedures.

• We asked for feedback from local authorities who commissioned the service on behalf of people, one local authority fed back about the service.

Overall inspection


Updated 11 April 2019

About the service:

Nobilis West is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to a range of people living with mental health needs, learning disabilities or physical disabilities.

There were 117 people receiving care which is regulated by the CQC at the time of the inspection across Hampshire. The provider was in the process of registering a separate office location in north Hampshire.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

¿ People were supported to remain in their homes, independent and safe for as long as possible.

¿ People received high quality, person-centred care. People told us staff treated them with kindness, compassion and respect.

¿ Staff knew people well and were passionate about their work. Staff were proud to work for Nobilis and felt well supported.

¿ Staff were supported to spend time with people, helping them to do activities which they enjoyed and valued.

¿ Staff were knowledgeable and skilled. There were good measures in place to support staff and review the quality of care. The registered manager looked for ways to improve services and worked well with the local authority and other agencies.

Rating at last inspection:

The service was previously rated Good (10/10/2016)

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We did not identify any concerns at this inspection. We will therefore re-inspect this service within the published timeframe for services rated Good. We will continue to monitor the service through the information we receive.