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Inspection Summary


Overall summary & rating

Good

Updated 11 April 2019

About the service:

Nobilis West is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to a range of people living with mental health needs, learning disabilities or physical disabilities.

There were 117 people receiving care which is regulated by the CQC at the time of the inspection across Hampshire. The provider was in the process of registering a separate office location in north Hampshire.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

¿ People were supported to remain in their homes, independent and safe for as long as possible.

¿ People received high quality, person-centred care. People told us staff treated them with kindness, compassion and respect.

¿ Staff knew people well and were passionate about their work. Staff were proud to work for Nobilis and felt well supported.

¿ Staff were supported to spend time with people, helping them to do activities which they enjoyed and valued.

¿ Staff were knowledgeable and skilled. There were good measures in place to support staff and review the quality of care. The registered manager looked for ways to improve services and worked well with the local authority and other agencies.

Rating at last inspection:

The service was previously rated Good (10/10/2016)

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We did not identify any concerns at this inspection. We will therefore re-inspect this service within the published timeframe for services rated Good. We will continue to monitor the service through the information we receive.

Inspection areas

Safe

Good

Updated 11 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 11 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 11 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 11 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 11 April 2019

The service was well-led

Details are in our Well-Led findings below.