The Care Quality Commission

Archived: Crossroads Care (Airedale and Bradford Limited)

9 Crag Road, Windhill, Shipley, West Yorkshire, BD18 2JR (01274) 588990

Provided and run by:
Airedale and Bradford Crossroads Limited

Important: This service is now registered at a different address - see new profile

All Inspections

20 August 2012

During a routine inspection

The agency had 70 people receiving services at the time of our inspection. We spoke with three people who use the service and three relatives of people who use the service. All the people we spoke with, when asked, said they felt safe when carers came into their home.

Most of the comments that we received were positive. All of the people we spoke with told us that they were happy with the service provided and all of the people said the carers were "lovely" and "very caring". All the people told us that care was delivered in line with their agreed care package.

Most people told us that they had continuity of carers and knew which carer would be coming to their home. All the people told us that they were treated with dignity and respect and encouraged to maintain independence where possible. Most people told us that their choices were listened too.

We were told that missed calls were rare and on most occasions calls were received if a carer was going to be late.