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Archived: Anytime Medical Limited

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 29 August 2013

During a routine inspection

We were not able to speak to people using this service. People accessed a consultation with doctors using the online system. We saw evidence from the last patient survey results of 2012 which showed that people using the service were satisfied with the service provided with 91% rating Anytime Medical overall as �excellent�. No one rated Anytime Medical as �poor�.

People were given enough information about the service and were involved in making decisions about what care and treatment they received. In the 2012 survey they reported they found the website easy to use. Medical histories were taken for each person and the doctors could seek more information prior to prescribing. Medication was sent securely by post.

The service had systems in place to ensure that people were protected from the risk of abuse. There were appropriate staff checks prior to commencing employment. People were made aware of the complaints system and were encouraged to give feedback about the service. There was an effective process to manage any complaints.

Inspection carried out on 2 February 2012

During a routine inspection

We were not able to speak to people using this service. People access the service using the online contact system or by telephone. We saw evidence from the last patient survey results of 2010 and 2011 which showed that people using the service were very satisfied with the service offered at this location. In 2011 96% of respondents to the survey rated the service good or excellent, with no one rating the service as poor. 95% of respondents rated the process easy or extremely easy to use.