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Archived: Anytime Medical Limited

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 29 August 2013
Date of Publication: 25 September 2013
Inspection Report published 25 September 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We carried out a visit on 29 August 2013, talked with staff and reviewed information given to us by the provider.

We reviewed the provider's policies, record systems and 2012 survey of people using the service.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

The registered manager described how the service worked. People who wished to use the service for a medical consultation and/or treatment used the online system to complete a registration form. They decided which medical condition they were seeking a consultation for and completed the relevant medical health questionnaire and then submitted this. Treatment was only provided for what the provider had risk assessed as low-risk medical conditions. Examples were erectile dysfunction, hair loss, malaria treatments and sexual health.

A doctor then reviewed the questionnaire and made a diagnosis or recommendation. The doctor could ask the person for further information. People may be asked to send a sample for testing. Tests were undertaken at a CQC registered location and were sent by post. All the medical recording and prescribing then took place within the person’s medical record which was saved and was only accessed by the doctor and the patient using password protection. People may ask the doctor questions and receive answers using the message system in the medical record. Anytime Medical Limited also provided an online medical information service. People could view their records at any time.

If a prescription was required this information was available for the person and he or she may choose to select this and purchase the medication which was sent by a UK registered pharmacist by special delivery to the person’s house. The medication prescribed was checked by the pharmacist and included information for the person, including what to do if there was an adverse effect from the medication. People may choose to see their own GP or other specialist if they wish. The doctor would recommend that the person seek medical attention from their own GP or an Emergency Department if that was more appropriate.

In the 2012 survey 91% of respondents said they were “satisfied” or “very satisfied” with the speed at which they received their medication. The majority of patients, 92%, found the consultation process to be “extremely easy” or “very easy”.

We saw that clinical guidelines were followed, for example the National Institute for Health and Clinical Excellence (NICE) guidelines on treating gonorrhoea and Chlamydia. This ensured that the people were receiving suitable treatment for their condition.