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Archived: Anytime Medical Limited

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All reports

Inspection report

Date of Inspection: 29 August 2013
Date of Publication: 25 September 2013
Inspection Report published 25 September 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We carried out a visit on 29 August 2013, talked with staff and reviewed information given to us by the provider.

We reviewed the provider's policies, record systems and 2012 survey of people using the service.

Our judgement

People’s privacy was respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who use the service understood the care and treatment choices available to them. People found information about the service by using the website. This included prices, the process and the provider's Statement of Purpose. The website explained the services offered and how to access them. The provider undertook a continuing survey of people who had used the service throughout 2012. The responses were analysed in December 2012. 437 patients had completed the questionnaire. Anytime Medical was rated highly with 91% rating the service overall as “excellent”. No one rated Anytime Medical as “poor”. 82% of respondents found the website either “very easy” or “extremely easy” to use.

People who use the service were given appropriate information and support regarding their care or treatment. People could seek further information by corresponding with the Anytime Medical Limited doctors via their confidential online patient records. The service provided was private and confidential with relevant policies and processes in place to guide staff.