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Inspection Summary


Overall summary & rating

Good

Updated 15 September 2018

Dovehaven is a Care Home with Nursing and provides accommodation for up to forty elderly people. The home is situated in a residential area of Southport, close to the town centre and local amenities. The home has equipment and aids to assist people and different areas of the home are accessible for people who use a wheelchair or have limited mobility. The home is owned by Mrs Wendy J Gilbert and Mr Mark J Gilbert.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the previous inspection we had some concerns around call bells not being responded to in a timely manner and this had the potential to affect people’s dignity and respect. We recommended the provider review the staffing arrangements which they did. At this inspection we found calls for assistance were being answered in a timely manner. The actions taken by the provider following the previous inspection included robust monitoring of a dependency tool which was used to assess people’s physical needs and well-being to help assess numbers of staff required; care hours had been increased; the deployment of staff across the floors had been changed to reduce the risk of people having to wait for support. Staff told us these measures had proven to be effective. People told us it was a busy home, however, staff did their best to assist them as soon as possible.

People's needs were assessed and recorded by suitably qualified and experienced staff. Risk assessments, a plan of care and supporting care documents were completed to help ensure people’s needs were met. We found some inconsistencies in the detail of information recorded to support individualised care. The registered manager took action to address this.

Staff knowledge regarding people’s care needs was good and we saw care and support being given in accordance with individual need.

Staff had been appropriately checked when they were recruited to ensure they were suitable to work with vulnerable adults.

Staff understood how to recognise abuse and how to report concerns or allegations.

Medicines were administered safely by staff who were trained and deemed competent. Medicines were subject to auditing to ensure the overall management remained safe.

Policies and procedures provided guidance to staff regarding expectations and performance.

Staff were clear about the need to support people's rights and needs regarding equality and diversity.

We saw clear evidence of staff working effectively to deliver positive outcomes for people. People we reviewed were receiving effective care and support. This included advice from external health and social care professionals.

Menus offered a varied choice of hot and cold meals and people dietary requirements and preferences were taken into account.

People told us that staff treated them with kindness and respect.

People using the service and relatives were asked to share their views. We saw positive responses and suggestions made were acted on by the registered manager.

There was a complaints process. Complaints had been investigated and responded to in a professional and timely manner.

There was clear management structure and people, relatives and staff were positive regarding the regist

Inspection areas

Safe

Good

Updated 15 September 2018

The service remains Good.

Effective

Good

Updated 15 September 2018

The service remains Good.

Caring

Good

Updated 15 September 2018

The service has improved to Good.

At the last inspection we rated the caring domain as Requires Improvement. This was in respect of calls for assistance not always being answered promptly and this had the potential to affect people's rights to dignity. The provider took action to address this and meet the recommendation.

Staff were polite, caring and respectful in their approach and answered calls for assistance as soon as possible.

People's rights to privacy and dignity were upheld.

Responsive

Good

Updated 15 September 2018

The service remains Good.

Well-led

Good

Updated 15 September 2018

The service remains Good.