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Inspection Summary


Overall summary & rating

Good

Updated 11 October 2017

Homewood Care Home provides accommodation and personal care for up to 8 people living with a learning disability or autistic spectrum disorder. People may also have physical disabilities. The home is specially converted to meet the needs of people living there. We inspected the home on 10 August 2017. The inspection was unannounced. There were seven people living in the home at the time of our inspection.

The service had a registered manager in post. A registered manager is a person who has registered with to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There was a friendly atmosphere in the home and staff supported people in a kind and caring way that took account of their individual needs and preferences.

Staff understood how to identify, report and manage any concerns related to people’s safety and welfare. There were systems and processes in place to protect people from harm, while promoting their independence.

Safe recruitment practices were followed and appropriate checks had been undertaken, which made sure only suitable staff were employed to care for people in the home. Agency staff were being used to maintain sufficient numbers of staff to meet people’s current needs.

There were suitable systems in place to ensure the safe storage and administration of medicines. Medicines were administered by staff who had received appropriate training and competency assessments.

People were supported by staff who had received an induction into the home and appropriate training, professional development and supervision to enable them to meet people’s individual needs.

Staff followed legislation designed to protect people’s rights and ensure decisions were the least restrictive and made in their best interests.

People were supported to eat and drink enough to meet their needs and to make informed choices about what they ate.

People and their relatives or representatives were involved in planning the care and support provided by the service. Staff listened to people and understood and respected their needs and wishes.

The service was responsive to people’s needs and there were systems in place to help ensure any concerns or complaints were responded to appropriately. Healthcare professionals were involved in people’s care when necessary.

The provider and the registered manager were promoting an open and inclusive culture and continued to look for ways to improve the service. There was a range of systems in place to assess and monitor the quality and safety of the service and to help ensure people were receiving appropriate support.

Inspection areas

Safe

Good

Updated 11 October 2017

The service was safe.

People were protected from the risk of abuse because staff understood their responsibilities.

Risks to people�s individual health and wellbeing were identified and care was planned to minimise the risks.

There were sufficient staff to meet people�s needs. The provider checked staff�s suitability for their role before they started working at the home.

Medicines were stored, administered and managed safely.

Effective

Good

Updated 11 October 2017

The service was effective.

People were cared for and supported by staff who had relevant training and skills.

Staff followed legislation designed to protect people�s rights and ensure decisions were the least restrictive and made in their best interests.

People�s nutritional and dietary needs were taken into account in menu planning and choices.

People were referred to other healthcare services when their health needs changed.

Caring

Good

Updated 11 October 2017

The service was caring.

Staff were kind and compassionate towards people.

Staff knew people well and respected their privacy and dignity.

Staff promoted people�s independence, by encouraging them to make their own decisions.

Responsive

Good

Updated 11 October 2017

The service was responsive.

Staff listened to people and were responsive to their needs. They had a good understanding of people�s needs, choices and preferences, and the knowledge to meet people�s individual needs as they changed.

Relatives knew how to complain and were comfortable to raise any concerns about the service people received.

Well-led

Good

Updated 11 October 2017

The service was well led.

Staff received support and felt listened to and valued.

People and relatives were encouraged to give their feedback about the service.

The registered manager and the provider played an active role in quality assurance and ensured the service continuously developed and improved.