Before their stay people's needs were assessed to ensure that the home had the correct facilities and staff. These needs were reviewed prior to each stay.
There were appropriate processes for the safe storage, handling and administration of medication.
Staff told us they were well supported and there was a process in place in place to ensure their professional development.
Complaints were recorded and responded to in an appropriate and timely manner.
We were told by relatives that communication was good. They told us that before their relative went to stay staff checked to make sure any changes in their support needs were recorded. They said they and their relatives were happy with their involvement. They also said the staff at Dalewood supported people to continue with their 'usual' routine such as college as well as encouraging and supporting people to get involved with new activities.
The home was clean and tidy and records were kept to show that infection control measures were in place and followed.
Recruitment procedures were fair and thorough. Appropriate checks were completed on prospective staff members before they started work.
People were aware of the complaints policy and were confident they could raise concerns.