Archived: Park View Care Home

Updated 9 September 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 11 June 2021 and was announced.

Updated 9 September 2021

Park View Care Home is a residential home that was providing personal care to 33 people over 65 at the time of the inspection. Some people who used the service were living with dementia.

People’s experience of using this service:

People told us they received safe, caring support at the service. People received their medicines when they needed them, and there were systems in place to ensure people were protected against the risk of abuse. The premises were generally clean and there was good infection control practice in place. There was a friendly atmosphere at Park View Care Home, and we saw people looked well cared for.

There were sufficient staff to provide prompt care and support when people needed it. People told us, “I think they (staff) are kind and respectful. They talk to me and have a laugh.” and “There is always someone around if I need help.” When people needed support from healthcare professionals such as GPs, this was arranged promptly, and we saw staff followed advice they were given to ensure people’s health was maintained. A community matron praised the way staff supported people with their healthcare needs. Staff were recruited safely and trained effectively, they had formal supervision and informal support whenever they needed it from the registered manager and deputy manager.

People’s needs were assessed, and care was planned and delivered in a person-centred way, in line with legislation and guidance. There was little evidence of people having been involved in the care planning and review process, but this had been recognised and was being addressed by the registered manager. Staff knew people and their needs well, and we saw caring interventions and conversations throughout our inspection. People said they enjoyed their meals and their dietary needs and preferences were met.

People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. When people were unable to make their own decisions about their care and support, the principles of the Mental Capacity Act (2005) were followed.

The registered manager asked people, their relatives, staff and health professionals for feedback about the home, and conducted audits and checks to further ensure the quality of care and support provided to people. Complaints and concerns were well managed, and the registered manager took prompt action to address any minor issues we raised during the inspection.

Rating at last inspection: Requires Improvement (report published in May 2018). The service had improved at this inspection.

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we are scheduled to return. We inspect according to a schedule based on the current rating, however may inspect sooner if we receive information of concern.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk